Operations management

• Managing my business 

  ​Entrepreneuriat Québec
  ​Leverage this training and develop your skills in finance, marketing, sales, time management and human resources.

• Trade and investment agreements 

  Global Affairs Canada​
  Learn about the agreements that can help protect your investments abroad.

• Coaching and strategic advice 

  Investissement Québec
  Take advantage of this free program and receive support on management, marketing, finances, human resources, technology, export, production and more.

• CRA BizApp 

  ​Canada Revenue Agency
  Get quick access to your business accounts via the CRA mobile web application.

• BDC Technology Consulting 

  Business Development Bank of Canada
  Get fee-based consulting services to help you maximize your information and communication technology (ICT) investments.

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Access more resources in the electronic version of this document

• Operating Expenses 

  Learn what expenses you can deduct from your taxes and what benefits are taxable.

• Price lists, estimates, quotations and tenders 

  Learn how to draw up a price list, prepare proposals and estimates, price a contract bid and present your prices to your customers.

• La capitalisation des entreprises de l'économie sociale [PDF](in French only)

  Learn how to improve the capitalization of your business to achieve financial independence and stability.

• Price your product or service 

  Find out how to set a pricing strategy and how to study your costs and pricing to ensure that your business is profitable.

• Measure performance and set targets 

  Learn about the benefits of performance measurement and setting targets for your business, and how to choose key performance indicators to measure.

• How to get a business loan 

  Get tips on applying for a loan — what to include in your proposal, what bankers look for, common terms, and more.

• Review your business performance 

  Identify the steps in assessing your business's performance and what you can do to make some desired improvements.

• Budgeting and business planning 

  Learn how establishing a budget can help you manage your financial position more efficiently and ensure the feasibility of your projects.

• BDC Business loan calculator 

  Calculate how much a loan will cost your business, and print a complete loan amortization schedule.

• Financial Performance Data 

  Find out how your business measures up to others in your industry with this benchmarking tool.

• Determining your profit 

  Learn how to determine your income and expenses and calculate your profit.

• Checklist for profit watching 

  Use these questions and comments to analyze your profits, their sufficiency and trend, and determine how each product or service is profitable.

• Managing a family owned business 

  Learn about the common problems that can occur in a family owned business and how to resolve them.

• Negotiations 

  Learn how to negotiate with suppliers, distributors and customers.

• Setting up a pay system 

  Learn how to develop and install a pay plan.

• Legalhood.com – Legal Information 

  On this site, you will find information on a variety of topics including collection of unpaid bills, small claims, demand letters, out-of-court settlements and mediation.

• Your guide to business planning — CIBC 

  Start planning with the help of this line-by-line approach to business plan writing that takes you through the process one step at a time.

• Considerations before expanding your business 

  Take time to consider these personal and operational issues before undertaking an expansion project.

• Critical assessment factors for new products 

  You have invented or are considering developing a new product? See what critical factors you should consider first.

• Understanding your business lease 

  Learn about the different types of commercial leases, and your rights and obligations as a tenant.

• Understand your competitors 

  Learn how to identify your competitors, research what they do and act on the information you obtain.

• Target the right people in an organisation 

  Learn how to identify and contact key decision makers who may buy your products or services.

• Develop your management team 

  Find out the processes and methods you will need to set up your management team.

• Tender for a contract 

  Learn how to identify potential contracts, what to include in your bid and how to draft it to have the best chances of success.

• Value and market your business 

  Explore key factors affecting the value of your business and common methods used to calculate its value. Learn how you can find different buyers for your business.

• Develop new products and services 

  Learn to recognize key phases in the lifecycle of products and services, as well as the ideal time to start the development process in your business.

• Joint ventures and partnering 

  Get an overview of the key ways to set up a joint venture, the pros and cons of joint ventures, and learn how to manage this type of company.

• Manage your customer care 

  Find out how to use feedback and loyalty plans to retain existing customers, get new ones and increase your sales.

• Customer relationship management 

  Find out about the pros and potential cons of customer relationship management and how to implement it in your business.

• Strategic planning 

  Learn how to write a strategic plan and how to make the transition from the initial planning stage to implementation.

• The challenges of growing a business - and how to meet them 

  Learn how to recognize and avoid common growth-related traps to help your business continue to grow and prosper.

• Branding – the basics 

  Find out how to create and manage a brand, and set a budget to promote it.

• Best practice 

  Learn how best practice techniques can be introduced into your business to give you a competitive advantage in the marketplace.

• La Zone entreprise (in French only)

  Take advantage of this secure space to access Government of Québec services online, to change your address and to meet your obligations.

• Guide Localisation écoresponsable des bureaux [PDF](in French only)

  Use these practical sheets to choose a location with high added value in an environmentally responsible way.

• Localisation écoresponsable des bureaux (in French only)

  Evaluate online for free the eco-responsibility index for the location of existing premises or building sites in order to select the best location for your company.

• Product licensing 

  Discover the advantages and disadvantages of obtaining a license from a company to manufacture and sell one or more of its products.

• National Bank — My Business Model 

  If you are starting or growing a business, use this business model tool to help with your planning process.

• Permits and licences (BizPal) 

  Use this tool to find federal, provincial/territorial and municipal permits and licences that you may need to start your business.

• Technological and strategic intelligence 

  Learn what intelligence is, how to implement it in your business and what resources are available to help you.

• Business continuity plan and templates for entrepreneurs 

  Is your business prepared to handle any situation? Find out how to create and implement your emergency preparedness plan.

• Know your strategic alliance options 

  Alliances can help you expand your market. Learn about the different alliance strategies, and how to avoid risks and choose the right partners.

• How to write an environmental policy 

  Discover the benefits of having an environmental policy. Find out how to select the right format and content.

• How to evaluate a proposed business acquisition 

  What is a fair price to pay for a business? Read this article to learn how to estimate the value of a business.

• Review your business performance 

  Identify the steps in assessing your business's performance and what you can do to make some desired improvements.

• Manage risk 

  Identify the risks your business may face and learn to set up an effective risk management program to maximize your chances of success.

• Crisis management and business continuity planning 

  Identify potential risks, prepare for emergencies and test your business' disaster readiness.

• Protect your business from theft 

  Learn about the steps you can take to protect your assets and minimize opportunities for both internal and external theft.

• ICRIQ.com directory of Quebec businesses 

  This free business directory lists Quebec suppliers of products and services.

• Manage your suppliers 

  Learn how to establish a solid relationship with your suppliers through good negotiation, collaboration and management.

• Stock control and inventory 

  Explore various stock control techniques and learn how to develop a suitable inventory system for your business.

• Manage foreign suppliers 

  Learn about the key steps you may need to take to find and pick a foreign supplier, including the methods of payment to consider and drawing up a contract.

• BDC Advisory Services — Leadership and Management 

  Business Development Bank of Canada
  Get advice from experienced specialists on structured approaches focused on business management, coaching and support, and effective tools to improve your management practices.

• Skills and training for directors and owners 

  Identify the necessary skills you require for the smooth functioning of your business.