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Customer relationship

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Guide

Customer relationship management

Find out about the pros and potential cons of customer relationship management and how to implement it in your business.
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Factsheet

Getting paid by your customers

Consider these tips when you're managing the collection of your invoices.
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Guide

Group your customers into market segments

Learn how to group your customers into market segments to better understand what they really want, and how to gain valuable customers.
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Guide

Identify and sell more to your most valuable customers

Identify your most valuable customers and get tips on selling more and attracting new higher-value ones.
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Guide

Importance of knowledge to a growing business

Discover available information sources, the best way to use the information, and learn how to create a knowledge strategy for your business.
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Guide

Know your customers' needs

Learn what you need to know about your clients and how to use the information to sell to them more effectively.
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Guide

Manage your customer care

Find out how to use feedback and loyalty plans to retain existing customers, get new ones and increase your sales.
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