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Customer relationship

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Guide

Customer relationship management

Find out about the pros and potential cons of customer relationship management and how to implement it in your business.
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Training

Détail formation (in French only)

Take advantage of training services for your retail, service, food, restaurant or tourism business.
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Factsheet

Determining the appropriate form of consent under PIPEDA

Find out how to get permission to collect, use or disclose someone's personal information depending on how sensitive it is and how it will be used.
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Contest/grant

Expo Entrepreneurs/SxSW (in French only)

Present your startup project, and you could find yourself on the trade mission to SXSW Interactive (March 9 – 13, 2018, Austin, Texas).
Registration deadline: Varies according to the itinerary of Tournée Objectif Monde
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Factsheet

Getting paid by your customers

Consider these tips when you're managing the collection of your invoices.
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Guide

Good Privacy Practices for Developing Mobile Apps

When developing mobile apps for your business, make user privacy your competitive edge by following these guidelines.
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Guide

Group your customers into market segments

Learn how to group your customers into market segments to better understand what they really want, and how to gain valuable customers.
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Guide

Identify and sell more to your most valuable customers

Identify your most valuable customers and get tips on selling more and attracting new higher-value ones.
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Guide

Importance of knowledge to a growing business

Discover available information sources, the best way to use the information, and learn how to create a knowledge strategy for your business.
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Guide

Know your customers' needs

Learn what you need to know about your clients and how to use the information to sell to them more effectively.
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